What is CASE MANAGEMENT? Models in case management? Challenges in case management | Social Work



hi guys how are you doing I hope you're all well so today I just wanted to share with you what case management is a few of the challenges that I've experienced practicing case management and I suppose the different models there are in case management as well this is a topic that one of my subscribers had requested that I do and I feel I'm equipped to talk about this because I've studied it and uni and in all the roles that I've been in up till this stage of my career I've had an aspect of case management in my work so yeah I feel like I'm in a good place to talk about it if you guys have any questions definitely need them below if there's anything that I forgot to mention that's related to case management may you feel like will be beneficial for people to know definitely leave it below give this a thumbs up if you enjoy it subscribe if you haven't already and yeah let's get right into it so yeah what is case management um case management involves a range of tasks that the workout would have to go through in working with a client using a case management model so in social work as a case manager the first thing you would have to do with someone you're about to support is to assess so you have to assess they need to the client what the needs of the family is you know what's happening in the background you know any medical issues any health issues is yeah just a really thorough assessment just to make sure you're providing the appropriate support obviously in order to provide that principle you need to know exactly what's happening for the client so the first point is to do a really thorough assessment with a client and in doing this assessment it's important to identify the goals of the client as well what are they hoping to achieve at the end of the session or mental time that they're going to be working with useful and that way you know you can make sure you're not just working according to your goals or a client by you're working according to their goals as well and the next thing is to arrange the appropriate support so you know depending on what model or case manager you are using you might be referring them out to other services and coordinating that and making sure that that's all running smoothly and once you've linked them into those services you monitor and see how that's going and if it's not working referring to appropriate services and if it is finding out what's working and keeping not going and you know just liaison with whoever the other person is that's providing support to this client and in monitoring you keep evaluating as well to see if it's working the carasau as a case manager as well you will do a little advocacy on behalf of the client you know sometimes there's limited services or client on the fitbit's criteria for a service that you're wanting to refer them to so it's important to do some advocacy work so yeah so that essentially sums up what a case manager does and you know what their role is in working with a client now so what what is the research that I've done there are four models of case management and the first model is the brokerage model now the brokerage model is basically you as a case with how I assess the client and then link them into appropriate services and then you know monitor that you know and you see how that's going and checking to see if that's working or if it's not referring to appropriate services and evaluating that so in this model you're not required to do any of the in-depth work I thought you're more the person that's responsible for referring the next model is their intensive case management model that's similar to the brokerage model but in that um you know most case with hence most case managers will ensure that the client is doing a bit of the work as well and it's more very short terms like your rainy or are you in you are and it's a way for that service to save some money as well because they're not spending too much money on one particular client and they're able to see a bigger number of people over a short period of time so you're seen in a short period of time but it's more intense and you're you're given a lot of attention that's a model about the service that our card Amendment uses so we'll only see for a short time I were able to devote a good amount of time to you in that time that we work with you and next model is a clinical model this is this tends to be used in like mental health settings and things like that incorporates the brokerage model where you know you're linking and services and monitoring that and evaluating thatis you go but you do provide some of the service your self as well so you would do a bit of crisis counseling a bit of psychoeducation you know depending on what the needs of the clients are at the moment as well um the final one I would say is on the strengths based model and that's obviously drawing on the strengths of a client and you know using the home empowerment approach the self determination approach in supporting the client so identifying their strengths and building or not you know getting them involved as much as you can so you're not doing a lot of the work for them you're getting them to do a lot of the work you're only coordinating that and just managing that so that would also incorporate the brokerage model in a bit of the doing a bit of the work yourself as well so you know depending on what's happening for the client some of the psychoeducation and crisis counseling whatever that looks like so yeah those are the four different models for case management case management can be used in like the public sector the health sector and the community sector so it's quite common like you know depending on where you want to work chances are you will come across a case management element in the row that you're in depending on what so yeah guys um that basically some support case management looks like and Roy has applied for me in my previous roles as a social worker the challenges that I've come across with every kind of work or approach there's always a bit of a challenge I'm the first thing I'll say is you know there's a lot of relationship building involved not just the relationship with a client but relationship with service providers because you're having to do a little referring and a lot of linking in and you know that can be challenging sometimes depending on who you're referring to and who you're working with um if you're interested in knowing about like challenges that I've come across and working with other services you can definitely check out my previous video and I'll link that on the screen somewhere um yeah that's the first thing I would say that has been a challenge the next thing is you know change is always slow or not always or change most of the time it is slow and you know a social workers we tend to want to see the change as soon as possible but you know it is generally slow and it takes time to see those changes so um you know infusing something like an intensive case management model where clients are in and out in and out it can be hard to see those outcomes before that you to move on to the next page so yeah that is a challenge for me as well the last thing that I would say is really challenging is you need a lot of organizational skills so obviously you're having to coordinate and you have to assess and you're having to by the way and you're having to just keep an eye on everything that's happening for this particular client and you generally don't help just one point so a lot of organizational skills is required and being a case manager and that can be quite challenging as well at least it has been for me a little bit so yeah um that is basically and this is all I have to share in this video if you guys have any thoughts that I haven't shared in here definitely leave that below and yeah I suppose I'll see you in my next video bye guys

29 thoughts on “What is CASE MANAGEMENT? Models in case management? Challenges in case management | Social Work”

  1. Would this apply to models of care? Or service models? I have to create a chart for class and I'm lost.

  2. Thank you so much for this video! I am just starting as a case manager and peer support specialist and I am so dang happy to have stumbled upon your video. I am new subscriber! I'll listen to you teach any day!!! Thank you thank you thank you!

  3. Hi im kind of lost right now. I'll be graduating with a bachelors in psychology and I would like to be a case manager. I am hearing about training and volunteering to help secure a position but I'm not finding any online programs

  4. Hi Jasmine,

    Nice video. Im thinking to study Social work as well. I was wondering if you can give me advice to get the case management experience before doing the study, because i tried to look for experience but i just couldnt find it.

    Thank you

  5. Thank you for the insight. You are very easy to listen to, and explain everything in a way that makes understanding easy.

  6. Im consdering social worker but after im done i want to work in africa or in the UNsince thats where i am orginalky from

  7. OMG you're a life saver, I have an interview today, and just have been drawing blanks. This video in particular was a great refresher into things that we know, but putting a term to it. Thanks you so much 😂. Can you do a video on Advocacy?

  8. Your videos are great quality and helpful. If you are ok with it, I am using some of them to train fellow social workers to pass their licensing exams. Keep up the good work!

  9. Brilliant video. I'm training to be a social worker and I find this video very inspiring. I'm gonna watch every of your videos, and hopefully, I will get a comprehensive feel of the life of a social worker. Thanks for sharing

  10. thank u for this video… can I ask what is the difference of case management, case study and helping process..

  11. Thank you very much, I am completing a graduate paper which includes case management, your video was very helpful. Stay encouraged!!!

  12. Hi Jasmine. I am Bouquet from Turkey. I could not find much about Case Management case 🙂 I am a sociologist here. If i migrate to Australia or US, how can i be a case manager? Or can i be a case manager at all? Thank you for this educational video. It helped me too much 🙂

  13. Thanks for sharing. I agree everything you said because am a social worker. Having your clients choose is the main keys in this field.

  14. Hi!

    Thanks for sharing. I'm hoping to start a new job as a Social Worker in the UK for the first time. I'm expected to do case management as the core service to clients. I wanted to ask – what tips could you give for organising and prioritising your caseload? I could have up to 30 cases with children and family services.

  15. Another YouTube vloger, David Kwon, has given you an honourable mention in one of his videos.  He credits you as being the reason that he now documents his social work experiences.

  16. Thank you so much for making this video 🤗 I do some aspects of case management in my role as a case coordinator. I don't have a bachelor's in social work, but I'm thinking about going back to school for an MSW

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