Volunteer PHX | City Update


[SHOW THEME MUSIC]>>HELLO, I’M DEBORAH SEDILLO
DUGAN, AND WELCOME TO ANOTHER “CITY UPDATE.” PHOENIX IS THE FIFTH LARGEST
CITY IN THE UNITED STATES, AND CONTINUES TO GROW QUICKLY. CITY EMPLOYEES ARE PROUD TO
PROVIDE EXCELLENT RESOURCES AND SERVICES TO RESIDENTS. BUT VOLUNTEERS ALSO DO THEIR
PART IN MAKING PHOENIX A GREAT PLACE TO LIVE, WORK, AND PLAY,
BECAUSE THEY TOO GIVE BACK, AND POWER OUR CITY TO BE MORE
CUSTOMER-FRIENDLY. IN 2011, THE OFFICE OF
VOLUNTEERISM WAS LAUNCHED, AND WITH US TODAY IS MICHAEL
HAMMETT, WHO OVERSEES THAT OFFICE, AND YVONNE PASTOR TO
TALK ABOUT ONE OF THE VOLUNTEER OPPORTUNITIES AND PROGRAMS. WELCOME BOTH OF YOU. YOU BOTH HAVE BEEN WITH THE CITY
FOR SUCH A LONG TIME. MICHAEL, I’M GOING TO START WITH
YOU, GIVE US A LITTLE BIT ABOUT YOUR BACKGROUND IN YOUR CURRENT
TITLE WITH THE VOLUNTEER OFFICE.>>THANK YOU FOR HAVING US HERE
TODAY TO TALK ABOUT OUR FAVORITE TOPIC, WHICH IS VOLUNTEERISM. I’VE BEEN WITH THE CITY SINCE
2006, AND I STARTED AS A PUBLIC INFORMATION OFFICER, AND DOING
SHOWS RIGHT HERE ON PHXTV, WHICH WAS ALWAYS A LOT OF FUN.>>AND WE STILL MISS YOU.>>STILL IN MY HEART. AND THEN A FEW YEARS AGO,
I MOVED INTO THIS ROLE AS CHIEF SERVICE OFFICER, WHICH IS
OVERSEEING VOLUNTEERISM ACROSS THE CITY, AS WELL AS OUR
NATIONAL SERVICE PROGRAMS, WHICH ARE AMERICORPS MEMBERS,
AMERICORPS VISTA MEMBERS, AND N TRIPLE C MEMBERS.>>I LOVE IT. YVONNE, WHAT’S YOUR BACKGROUND
AND HISTORY? YOU’RE A LOCAL.>>I AM, I AM. I’M A PHOENICIAN OF ARIZONA. I ATTENDED THE UNIVERSITY
OF ARIZONA. STARTED MY CAREER HERE WITH
THE PARKS DEPARTMENT. TWO YEARS AGO, I TRANSITIONED TO
THE YOUTH AND EDUCATION OFFICE, AND OVERSEE VARIOUS PROGRAMS,
ONE OF THEM THAT WE ARE GOING TO BE SPEAKING ABOUT TODAY.>>WONDERFUL, AND YOU GUYS
TAG-TEAM A LOT, WHICH I LOVE. LET’S START WITH THE VOLUNTEERS. WHY DID THIS OFFICE EVEN OPEN
IN 2011? WHAT WAS THE NEED?>>IT WAS REALLY OUR CITY
MANAGER, ED ZUERCHER, MAYOR, AND COUNCIL THAT DECIDED THAT IT WAS
A GOOD OPPORTUNITY TO REALLY BRING ALL OF OUR GREAT VOLUNTEER
EFFORTS FROM ACROSS THE CITY INTO ONE EASY-TO-ACCESS
LOCATION. SO RESIDENTS WOULD KNOW WHERE
THEY COULD GO, REGARDLESS OF WHAT THEY WERE INTERESTED IN. WE DO HAVE ABOUT 40 DIFFERENT
PROGRAMS ACROSS THE CITY IN 20 DEPARTMENTS. AND IT CONTINUES TO GROW. YVONNE WORKS ON A PROGRAM WITH
YOUTH AND EDUCATION, WHICH IS ONE OF OUR PROGRAMS. WE HAVE PROGRAMS IN AVIATION,
THE NAVIGATORS WHO GREET PEOPLE AND HELP PEOPLE NAVIGATE
THE AIRPORT. AND ONE OF THE NEWEST PROGRAMS
OUT THERE IS THE PET THERAPY DOG.>>WE’VE DONE A STORY ON
OUR PHOENIX PET SHOWS. AND I DO LOVE THE PURPLE,
BECAUSE I USE THEM ALL THE TIME. I TRAVEL A LOT,
AND IT’S JUST EASIER. IF I SEE THEM,
I’LL JUST ASK THEM A QUESTION, AND THEY ALL KNOW.>>THAT EXTRA LAYER OF
CUSTOMER SERVICE. AND WE HAVE FOLKS THAT ARE
VOLUNTEERING TO DO INCOME TAX RETURNS FOR LOW-INCOME
RESIDENTS, WHERE THEY MAY NOT EVEN KNOW THEY HAVE AN EARNED
INCOME TAX CREDIT COMING BACK. THAT’S AN OPPORTUNITY FOR NOT
ONLY THE INDIVIDUALS TO ACTUALLY HAVE THAT REFUND COME BACK TO
THEM, BUT IT HELPS OUR ECONOMY. AND WHAT WE’VE FOUND IS THROUGH
THE PROGRAM, THEY HAVE FOUND THAT PEOPLE USE THAT MONEY
FOR EDUCATION. THEY USE IT TO PAY
UTILITY BILLS. SO THERE ARE SO MANY THINGS THAT
ARE HELPFUL IN THOSE PROGRAMS. PRETTY MUCH ANYTHING YOU WANT
TO DO — PARKS DEPARTMENT, NEIGHBORHOOD SERVICES. OUR HUMAN SERVICES DEPARTMENT
HAS GREAT PROGRAMS THAT HELP SENIORS AND PEOPLE ACROSS
THE VALLEY, ALL RESIDENTS OF THE VALLEY.>>THE LIST GOES ON AND ON
AND ON. BUT I KNOW YOU WORK SPECIFICALLY
WITH ONE, TOO, THAT I WANT TO TALK ABOUT, WITH AARP,
WHICH I AM A MEMBER OF. IT’S ABOUT LITERACY.>>WE ARE ONE OF 22 AFFILIATES
ACROSS THE UNITED STATES THAT PARTNERS WITH THE
AARP FOUNDATION. OUR WHOLE GOAL IS TO RECRUIT,
TRAIN, AND DEPLOY ADULT VOLUNTEERS 50-PLUS TO WORK WITH
2ND AND 3RD GRADE READERS WITHIN ONE OF OUR PARTNERING
PHOENIX SCHOOL DISTRICTS. OUR WHOLE GOAL IS TO GET THESE
KIDDOS TO READING BENCHMARK BY THE END OF THE SCHOOL YEAR. THE KIDS THAT WE RECRUIT FOR THE
PROGRAM ARE WHAT WE CALL STRATEGIC. SO THEY’RE KIND OF THOSE KIDS
THAT ARE RIGHT IN THE MIDDLE. THEY HAVE ONE FOOT IN INTENSIVE,
ONE FOOT IN BENCHMARK. AND OUR VOLUNTEERS WORK WITH
THEM ONE-ON-ONE TWICE A WEEK FOR THE DURATION OF THE SCHOOL YEAR
TO GET THEM TO BENCHMARK, AND TO KIND OF GET THEM
OVER THAT HILL.>>I LOVE IT, AND IT’S FUN. I MEAN, TO READ A BOOK WITH —
ESPECIALLY IF YOU DON’T HAVE CHILDREN OR GRANDCHILDREN. JUST TO BE AROUND THE LITTLE
ONES — AND IT’S SUCCESSFUL.>>IT IS.>>IT’S BEEN GOING ON FOR
A COUPLE YEARS?>>WE ARE NOW IN OUR SIXTH YEAR. IT’S NOT JUST ABOUT TUTORING,
IT’S ABOUT THE MENTORSHIP. IT’S ABOUT THE RELATIONSHIP THAT
IS FORMED BETWEEN THE TUTOR AND THE STUDENT, BECAUSE THEY ARE
WORKING WITH ONE ANOTHER FOR THE DURATION OF THE SCHOOL YEAR,
TWICE A WEEK.>>THAT’S WONDERFUL. MICHAEL, I KNOW THIS PROGRAM HAS
GOTTEN NATIONAL RECOGNITION. AND YOU HAVE, LIKE YOU SAID, THE
AMERICORPS, THE VISTA CORPS, THE STUDENTS HELPING OUT AS WELL. WHAT WOULD YOU SAY ARE SOME OF
THE HIGHLIGHT OF VOLUNTEERS, WOULD YOU SAY? BECAUSE MAYBE SOME ARE A LITTLE
MORE POPULAR THAN OTHERS. YOU’VE MENTIONED THE NAVIGATORS. BUT WHAT OTHER OPPORTUNITIES
ARE THERE WITH THE CITY?>>SO THERE ARE SO MANY. THERE ARE PROGRAMS LIKE
ADOPT A STREET, WHICH YOU’RE VERY FAMILIAR WITH, DEBORAH. I KNOW YOU HAVE ADOPTED A STREET
IN HONOR OF YOUR HUSBAND. THOSE ARE SO IMPORTANT. THOUSANDS OF HOURS ARE DONATED
BY VOLUNTEERS WHO WORK THROUGH OUR STREETS DEPARTMENT,
WHO KEEP OUR STREETS CLEAN. AND THIS IS REALLY — AGAIN,
THIS IS NOT REPLACING CITY EMPLOYEES. THIS IS ADDING THAT EXTRA
LEVEL OF CARE. AND PEOPLE WHO LIVE IN THE
COMMUNITY AND GOING OUT AND SAYING, “WE’RE GOING TO
MAKE SURE THAT THAT IS TAKEN CARE OF.” BUT WE HAVE VOLUNTEERS WHO GO
OUT AND PROTECT PEOPLE AT THE PARKS TRAILS BEFORE THEY HIKE
DURING THE SUMMER. THAT’S SOMETHING NEW THAT
HAPPENED THIS YEAR IN TERMS OF OUR VOLUNTEERS GOING OUT THERE. PHOENIX FIRE CERT VOLUNTEERS
AS WELL, SPECIALLY TRAINED.>>THAT’S RIGHT, AND THAT DOES
SPECIAL TRAINING FOR THE CERT, ABSOLUTELY. ALL YOU HAVE TO DO IS GO ON THE
WEBSITE AND JUST CHECK OUT WHAT YOUR INTERESTS ARE, MAYBE? AND THINGS POP UP.>>WE HAVE A SUPERCHARGED
WEBSITE. IT’S A VERY POWERFUL DATABASE,
WHERE PEOPLE CAN JUST GO TO PHOENIX.GOV / VOLUNTEER. OR YOU CAN JUST GO TO
PHOENIX.GOV AND YOU’LL SEE “VOLUNTEERING AND JOBS.” CLICK ON “I’D LIKE TO
VOLUNTEER,” AND IT’LL JUST SHOW YOU WHAT’S AVAILABLE,
INCLUDING YVONNE’S. CLICK ON “HOT OPPORTUNITIES,”
AND YOU’LL SEE SOME OF OUR MOST RECENT, INCLUDING THE YOUTH AND
EDUCATION TUTORING PROGRAM.>>AND THIS IS FOR ALL AGES,
BECAUSE I KNOW THERE’S VOLUNTEER OPPORTUNITIES AT THE LIBRARY,
BECAUSE MY DAUGHTER DID IT YEARS AGO FOR SUMMER READING,
AND THEN JUST FILING BOOKS BACK, I GUESS, FOR TEENS.>>LIBRARY HAS ONE OF OUR MOST
SOLID VOLUNTEER PROGRAMS. EVERY BRANCH, EVERY BRANCH,
ALL AGES.>>THAT’S WONDERFUL. THANK YOU FOR BOTH OF YOU FOR
WHAT YOU DO FOR THE PROGRAM WITH AARP AND THAT WONDERFUL
PARTNERSHIP. AND EVERYTHING YOU DO FOR THE
CITY ON A DAY-TO-DAY BASIS. BECAUSE IT IS A WONDERFUL
PARTNERSHIP, VOLUNTEERS AND OUR EMPLOYEES WORKING TOGETHER TO
MAKE OUR CITY WONDERFUL.>>THEY MAKE OUR CITY SHINE. THANKS FOR HAVING US HERE,
DEBORAH.>>ABSOLUTELY, THANK YOU BOTH,
THANK YOU. AND AGAIN, WE DO APPRECIATE ALL
THOSE VOLUNTEERS OUT THERE WHO ARE MAKING OUR CITY JUST
A WONDERFUL PLACE TO LIVE. NOW IF YOU’RE INTERESTED, PLEASE
GO TO THE WEBSITE AND CHECK OUT ALL THE DIFFERENT WAYS
YOU CAN HELP. FOR “CITY UPDATE,”
I’M DEBORAH SEDILLO DUGAN. DON’T FORGET,
PHOENIX.GOV / VOLUNTEER. PostCAP LLC
postcapllc.com
844-335-0911 [MUSIC]

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