Navigate the ServiceNow Knowledge Base


Welcome to ServiceNow. Let’s explore the
Knowledge Base. You can use the Knowledge Base to find solutions to known issues
and quickly resolve them on your own. To access the Knowledge Base your journey
begins at the ServiceNow portal. Click ‘Knowledge Base’ to get started. Here you
can browse the top rated and most viewed articles and a large set of knowledge
categories to find the answers you need. Not sure what to look for? Use the search
bar to type in keywords related to your issue, and if you can’t find what you
need you can return to the home page and submit a ticket to get help.
For more information on ServiceNow visit mass.gov/ServiceNow. We look
forward to serving you. you you

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