Improve Communication Skills – Don’t look like a fool | Speak Confidently | Personality Development

hi everybody and welcome to this video my name is Rima and today we're gonna talk about the key communication mistakes that people make okay now when I'm talking about communication I'm not talking only about spoken communication the way I'm talking to you right now this is communication I'm talking about written communication it could be emails it could be texts or of course conversations that we have and mostly I've seen people make a lot of communication errors at work in a professional scenario now this could be embarrassing it could take a toll on your professional relationships and in the long run this could affect your career so let's learn how not to make these key communication errors I'm remind I'm going to share some tips with you so stay with me a big mistake that people can beat while communicating while talking especially in a work scenario is that they end up saying yes when they actually want to say no now saying no is awkward it's at times embarrassing it feels uncomfortable and most of us are not conditioned to say no because maybe sometime somewhere in life we've said no and we've been made to feel very bad about it which is why each time we have to say no it becomes a little difficult and that's understandable don't feel bad about it but remember you can't always say yes because you can't say no you can say yes when you need to say yes but when you need to say no you need to be assertive and you need to be able to stand your ground and say no now most people in a professional environment find it difficult to say no because they feel if they say no to a certain task they will not remain in the good books of their bosses or colleagues now it's not always easy and it's not always viable to keep pleasing people okay sometimes you have to take a stand and state I know a very firm no for the task that is being presented to you because if you take on every bit of work that comes to you which may or may not be your responsibility what's gonna happen is that you're gonna get very burdened with work overburdened in fact and you're gonna lose your productivity which will create problems for you so whenever it's required you must stand your ground be assertive be confident do not get worried about the repercussions say a polite but firm no and always have your reasons ready you can't say or know without having a reason it has to be a valid reason that will be accepted by your colleagues and your bosses so remember when your hearts telling you see no it's not correct to say yes right now just you know it takes practice but you'll get it it's a simple word it's shot say no and one another mistake that a lot of people make in professional communication is reacting to situations but not responding to them now like difficult conversations there are also disagreements at work on and off maybe not every day but whenever a disagreement happens or a difference of opinion happens between you and another person it's very very important that you don't just react in the heat of the moment because that would end up spoiling things it would spoil your relationship with that colleague and make you come across as very hot-headed and not professional at all so it's very important that you learn the art of restraint hold back think about what you're saying think if what you're saying is valid and respond from a place of intelligence rather than reacting from a place of anger or from a place of ego it's very important that you hold back in the moment if required like I said earlier make notes state your points and paper and come back and kind of explain your point of view do not just react in the heat of the moment because you will not like it later it'll make you feel all embarrassed at the same time it won't create value because at all the times what you need to be doing and what your colleague needs to be doing is looking for a resolution looking at a way of solving the problem rather than increasing the tension and escalating the problem so remember always respond don't just react now another thing that I want to warn you against and a lot of people don't even realize they're doing this is avoid crossing the line of privacy at work yes it's a very very important point a very big communication a very grave communication error that people end up committing over and over again and this leads to a lot of people getting offended a lot of chaos a lot of gossip at workplaces so let's make it very clear that workplaces are meant for people to work together and engage with each other professionally and only professionally now if you end up making friends at work it's very important that you don't treat them that casually at work you can probably catch up after hours and be friendly with them but at your workplace maintaining the professional etiquette and behavior is very very important a lot of people have complicated personal lives and even if it's not complicated everyone's personal life is there's only so if you know something about someone's personal life it's important that you don't bring it into your professional equation so whether it has written communication verbal communication emails or texts make sure you keep all the communication at your workplace extremely and totally professional you don't get personal with people you don't address them in a casual manner the way you would probably address a friend or a boyfriend or a girlfriend keep it very polite very professional because I don't think anybody deserves to feel personally violated at workplaces and a casual attitude at workplaces can lead to a lot of complications later on so it's very important that we avoid crossing the line of privacy at work even this takes a lot of practice because some of us are naturally talkative naturally have this habit of getting very personal with people so let's avoid this let's practice professional etiquette and I'm sure all of us will be able to work absolutely harmoniously by doing this so avoid avoid avoid crossing that line and maintain the privacy of all your call now let's look at communication errors that people commonly meet in the professional environment have you heard of hitting Send on your email without a review now let me tell you that this is a complete nono a lot of people write long emails firstly I think emails should be brief crisp and to the point but it's ok maybe sometimes once in a while you want to write a longer email so people that write long emails and they actually end up hitting the send button without reviewing their email without checking for punctuation errors spelling errors without even checking whether their core message is being sent properly in the email so I suggest that before hitting the send button what you need to do is you need to go through your email one more time you need to read it line by line check if the entire message is flowing through correctly read it like a reader see if this email was sent to you how would you react to it check your punctuation don't always rely only on the spellcheck make sure you're checking all the spellings and then you can hit Send because God forbid if you end up sending a wrong email it could lead to a lot of confusion and a lot of complications at work so make sure before hitting that send button it's very important that you review your written communication and this applies to text messages as well another really great mistake that people commit while communicating professionally is that they choose to deliver important news whether good or bad by email why would you do that I mean if you have something very important a very sensitive to say to someone to your colleague to your employee it could be good news it could be bad news but you shouldn't be delivering this only through email I think approaching the person and having a talk one-on-one makes all the sense rather than just resorting to written communication now for example let's talk about bad news if there is an employee that you want to lay off rather than just sending an email saying that you have been laid off and these are the key reasons what I would suggest is you call the employee for a chat and have an empathetic respectful talk with the person and you might end up making the person feel a little better and making them realize why this is happening to them similarly if you have an employee that you want to promote rather than sending out a promotion email you what you need to do is you need to sit the person down and talk to the person and deliver the good news in person you will see all that joy and excitement on that person's face and you'll really feel good and it would lead to developing a very positive relationship with this person of course once you've had the chat then you can send out an official email as well but in the beginning you must have a one-on-one chat whenever you're delivering anything sensitive it could be positive or negative now the next thing that you should absolutely avoid is delaying difficult conversations now there's always certain situations at work wherein you need to have a difficult or a confrontational conversation with somebody it could be a regarding productivity issues it could be regarding punctuality it could be regarding performance issues now these difficult conversations will visit your career path once in awhile and you have to accept that so most people what they do is they try and avoid having the difficult conversation because they find it uncomfortable they're not okay with it they feel very exposed they feel clueless about what to say so I'm gonna tell you one thing though it may seem very easy to avoid these conversations or delay them till a later point the earlier you have them the better it is because it's gonna work out towards finding a solution for this particular problem if you delay it no solution will come forth and things will keep getting worse so remember first and foremost what you need to do is accept that this is part of your work life second thing you need to do is you need to have the courage to have this conversation a lot of people are not very good with words and that's understandable what you can do is you can take a piece of paper and make your points I'm gonna state these facts and make sure your facts are facts and not your imagination okay so you make a small note you stake these facts on it and then if you want without feeling a little silly you can rehearse these points maybe in front of a mirror and then go and approach the said person for a difficult conversation at all times in this conversation remember to be respectful and objective don't let your personal judgment cloud the conversation and yes difficult conversations are difficult which is why they're called difficult conversations but go through them and get them over with and I'm sure a solution will come forth never ever delay having a difficult conversation a huge mistake to make in professional communication is making assumptions that's right now remember this and remember this really good making assumptions leads to confusion for example now at your workplace if you share plan with your colleagues and you want your colleagues to take some action on this plan and there are certain deliverables that you need from them now if you just assume that they've understood what is to be done and you're waiting for them to revert you're making a grave mistake my friend because you're just assuming that they have understood what they need to do so whenever you're communicating in a professional environment especially if you expect certain people to take action on something you need to clarify to them that this is the action required state the action either in an email or have a conversation the best thing to do would be to have a conversation and then follow it up with an email so once you've made things clear there is going to be no confusion there's absolute clarity on what is expected from whom and then I assure you that things will be delivered the way you wanted them but just assuming that your message has been understood by everyone around you is a big mistake please avoid making this mistake absolute clarity is a must in professional communication to avoid all confusion and all problems but I really hope that you've enjoyed today's video and promise me that you're not gonna make these communication mistakes when you're dealing with people professionally and before I leave there's one other thing that I want you to do I want you to subscribe to our channel skillopedia and once you are subscribed to our channel what I want you to do is I want you to tap on this Bell icon so that each time we upload a fantastic video for you you will receive a notification and you won't miss out on any of our videos so make sure you do that and for now it's bye from me you

43 thoughts on “Improve Communication Skills – Don’t look like a fool | Speak Confidently | Personality Development”

  1. i recently created my youtube 🙂 only for motivation and communication … 🙂 do check it out –

  2. Communication skills is an art and can be learnt with time. Learn and subscribe corporate skills academy.

  3. While watching your guidance of Friendship at work, I encountered that u mentioned about following professional etiquette at work hours and being friendly at certain time like at a coffee break. This meant to me not so good line to be followed. I observed, being friendly at work helped a lot, without framing a time table for a work and friendship at work.

  4. I know well professional people talk like fool.
    In restaurant well educatied uni students work & ask customers Did you wants order?
    Sometime say you don’t know nothing
    Say professional way would you like to order?
    You don’t know anything

  5. Who care? Which ever way you wants talk
    Who care about what others think?
    No fool No embarrassment

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