Continuous Improvement in Education Excerpt 1: The Model for Improvement


SHEILA RODRIGUEZ: So there are three essential questions that
guide the continuous improvement process. And these are known as the model for improvement. The first question is, what problem are we
trying to solve. The intention here is I’m clearly articulating
a problem, or an issue, that requires attention. In defining the problem one identifies the
aim, or objective, that you intend to accomplish through the process. This aim should target a specific population,
it should be time-specific, and be measurable. The second question is, what changes may we
introduced and why. And this is where the process requires key
participants to develop, test, and implement changes. Selecting, testing, and implementing these
changes, such as trying out a new protocols or processes, is at the core of continuous
improvement. So for example, a district wants to improve
their evaluation process by improving the conversation that takes place between a principal
and teacher. So they had decided to develop a questionnaire
with a set of questions that the principal can use to have more engaging conversations
with the teacher. Now the third question is, how will we know
that a change is an actual improvement. Now this is where you examine whether the
change you tested out, in fact, addressed the problem and made some meaningful improvement. So these are the essential questions that
guide the continuous improvement process. And we will return to them in a few minutes.

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